This document and the other documents that we reference below make up our Terms of Sale (the “Terms”).
The Terms are a legally binding contract between you and QOL Labs LLC.
All orders of Products must be for your personal use only. By purchasing Products, you hereby agree not to resell or distribute such Products for any commercial purposes. All orders are subject to our acceptance. We may reject any order for any reason in our sole discretion. For example, if we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel it. We will not charge you (or will refund the charges) for any orders that we cancel or do not process. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order.
NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OF ANY NATURE REGARDING THE INFORMATION OR THE PRODUCT TO WHICH THE INFORMATION REFERS. The information on this Web site may include typographical inaccuracies.
Under no circumstances will be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this website or any other website to which the website is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if has been specifically advised of the possibility of such damages.
Business Address and Phone
Quality of Life Labs
2975 Westchester Avenue
Purchase NY 10577
Phone: (914) 251-0981
Shipping and Delivery
Update from June 9, 2020
The demand for our supplements is extremely high and we are working as efficiently as possible to ship out all orders. However, we will do our best to ship your order out within a matter of 48 hours. All orders placed after 9am EST will be shipped the following non-holiday business day. We apologize for any inconvenience and thank you for your patience.
To be eligible for FREE SHIPPING, must add qualifying items totaling $75.00 or more to shopping cart. This excludes any other offers added to original cart.
Checkout and payment data are encrypted via Hypertext Transfer Protocol Secure (HTTPS).
Quality of Life does not provide price adjustments to any online purchases.
These may also include items that have been purchased at full retail price as well as sale and discounted items.
Quality of Life does not price-match other stores’ prices.
Quality of Life's Satisfaction Guarantee: You can only return items purchased directly from Quality of Life Labs for any reason within 30 days of purchase. You will receive a full refund for unopened items in the original form of payment and a merchandise credit for opened items.
Shipping and handling fees are non-refundable. You must package the product carefully. We must receive the return within the 30-day period. Quality of Life Labs reserves the right, at its sole discretion, to reject a return that does not comply with these conditions.
Send your purchase and receipt, along with a note requesting a refund, to our Returns Department:
Quality of Life Labs (Returns Dept.)
2975 Westchester Avenue
Purchase NY 10577
Phone: (914) 251-0981
When placing your pre-order for Quality of Life products (the “Product”), sold by QOL Labs, LLC (“Quality of Life”), you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Quality of Life shall have no responsibility or liability for inaccurate information or information that later becomes outdated and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to the Product being shipped by sending an e-mail to [email protected]
You acknowledge and agree that Quality of Life may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your pre-order, and that you will be entitled to a full refund of the purchase price of the Product.
You will be charged the full purchase price of the Product at the time of placing your pre-order. If Quality of Life is unable to commence shipping the Product on or before the one-year anniversary of you placing your pre-order, Quality of Life shall provide a full refund to you. You placing your preorder, constitutes you expressly agreeing to Quality of Life charging the full purchase price of the Product at such time.
Quality of Life will ship the Product according to the order in which your pre-order is received. Such order position does not imply receiving a number associated with the Product. If you cancel or forfeit your reservation in accordance with these terms and conditions, your position will be taken by the next person on the Product reservation list. Please consult our website support at [email protected] or our newsletter for more information about such events.
Although we will make efforts to begin delivering the Product as soon as reasonably practicable, you understand and agree that there may be delays in delivery. An estimated time of delivery (ETD) is only an estimate, is subject to change, and Quality of Life does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the Product is not met, Quality of Life is not responsible for any damages that may occur due to such delay, nor shall it be obligated, except as set forth in these terms and conditions, to provide any discounts, refunds or credits due to such delay. We will provide you with periodical updates with respect to such delivery schedule. If, for any reason at all, you decide that you do not wish to continue to wait for the Product, you may cancel your reservation as described in these terms and conditions.
The purchase price of the Product does not include taxes and other government charges, which are your responsibility. If the purchase price of the Product drops after you have placed your pre-order, we will refund you the difference.
You or Quality of Life may cancel your reservation by terminating your pre-order at any time for any or no reason at all prior to your receipt of our notice to you that the Product is ready for delivery. If you cancel your reservation prior to your receipt of such notice, you will receive a refund of the purchase price of the Product without interest. If Quality of Life cancels your reservation, you will receive a full refund of the purchase price of the Product without interest (and you will not pay any processing fee).
UNDER NO CIRCUMSTANCES WILL QUALITY OF LIFE BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THESE TERMS AND CONDITIONS. IN THE EVENT QUALITY OF LIFE IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF THE PURCHASE PRICE OF THE PRODUCT WITHOUT INTEREST.
Your purchase of the Product is subject to additional terms and conditions provided by Quality of Life. Quality of Life’s current terms and conditions of sale can be found on the Terms and Conditions page of our website, http://www.qualityoflife.net, and are subject to change without notice to you. Your purchase of the Product will be subject to such terms and conditions and Quality of Life’s refund policy.
QUALITY OF LIFE DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROTOTYPE PRODUCT DISPLAYED BY QUALITY OF LIFE WHETHER BEFORE OR AFTER YOU HAVE PLACED YOUR PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, THEIR DESIGN AND FEATURES ARE CURRENTLY UNDER RESTOCKING PROCESS. IF, FOR ANY REASON AT ALL, YOU ARE UNHAPPY WITH THE FINAL VERSION OF THE PRODUCT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TO CANCEL YOUR PRE-ORDER AS DESCRIBED IN TEXT ABOVE.
Quality of Life reserves the right to modify any of these terms and conditions for any or no reason at all. We will provide you with notice of any material modifications of these terms and conditions, and, if you are unhappy with such modifications, your sole and exclusive remedy will be to cancel your reservation as described in the text above.