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Account Questions

How do I login and access my account?

To access your account:

  • Click on My Account (the user icon at the top right) 
  • Enter your E-mail address and Password

How do I access and edit my subscription?

To access your subscription information:

How do you protect my information?

We keep your information safe and secure by using High-grade AES 256-bit encryption. We do this to protect any sensitive information you share with us  against evesdropping.

For example, we will initiate and/or maintain an encrypted connection when any of the following occur:

  • When Logging In (entering Usernames/Passwords)
  • When Ordering (entering Credit Card Information)
  • When Updating any sensitive information

How do I access my past order history?

To access your past order history:

How do I update my address?

To update your shipping address:

How do I recover my lost password?

If you have forgotten your password, you can use the "Forgot My Password" feature on the "My Account" screen. Click here to Recover Your Password now.

Customer Support

How can I stay up to date on the latest products and promotions?

To keep updated on our latest products, discounts and other news please sign up for our newsletter.

Why was my order declined?

In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.

If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem, and if you'd like, you can also place your order with us over the phone.

Are your products vegetarian?

Whenever possible, Quality of Life formulates our products to be vegetarian and provides them in vegetarian capsules made from vegetable cellulose. However, many of the most-researched nutritional ingredients are derived from animal products, such as vitamin D3, chondroitin, collagen, and Neptune krill oil. Because of our commitment to clinically efficacious products, when we have to choose between a vegetarian form of an ingredient (such as vitamin D2) or an animal-derived, yet more efficacious form (such as vitamin D3), we choose to prioritize the more scientifically validated form.

Can your products be safely taken together?

In general, yes. Because our products are formulated for specific conditions, there is very little ingredient overlap among them. In some cases, where an ingredient has multiple functions (such as vitamin D), it may be included in several products, but rarely at the upper intake level (the highest level of a nutrient that can be taken ongoing with no side effects). For example, the upper intake level for vitamin D is 4,000 IU, and the vitamin D content of Quality of Life products ranges from 400 to 2,000 IU per day.

Are your products safe to use while pregnant/breastfeeding?

As with any nutritional supplement, you should always consult with a health care professional when assessing the safety of any Quality of Life product while pregnant or breastfeeding.

When is the best time to take your products?

Some products are best taken on an empty stomach, while others are better taken with food. The label of each Quality of Life product will indicate the best time to take it under “Suggested Use” and we have also included directions for when and how to take our supplements on each of our product pages here on the site. That said, the very best time to take your supplements is when you remember to take them! When it comes to results, consistency is more important than timing.

Do your products contain any allergens?

Quality of Life complies with the Food Allergen Labeling and Consumer Protection Act, which took effect January of 2006 and mandates that any product containing one of the eight major allergens — milk, egg, fish, crustacean shellfish, tree nuts, wheat, peanuts and soybeans — be clearly labeled.

Product Questions

What is the difference between Kinoko Platinum and Kinoko Gold?

The same raw material is used in both Kinoko Platinum and Kinoko Gold AHCC products. The only difference is that Kinoko Platinum contains 750mg of AHCC per capsule while Kinoko Gold has 500mg of AHCC per capsule. 

If I am allergic to mushrooms, can I take AHCC?

Allergies to mushrooms are most often associated with exposure to mushroom spores. These spores originate in the top of the mushroom, called the fruiting body. However, AHCC is derived from the mycelia, or root of the mushroom, which does not contain spores. In addition, as part of the manufacturing process, the raw material is subjected to a fermentation process that breaks down the high molecular weight molecules that are very tough to digest, into low molecular weight compounds. This process further lowers any allergenic potential. Many people who believe they are allergic to mushrooms take AHCC successfully. However, if you are concerned, please check with a healthcare professional that specializes in natural products or begin taking AHCC very slowly. This can be done by starting with a quarter of a capsule on the tip of your tongue and if you don’t experience itching in your mouth or other signs of allergy, work your way up to 2 to 6 capsules per day over a period of several days.

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